Our display of products on our website is an invitation and not an offer to sell those products to you. An offer to buy the products is made when you place the order via the online store however a contract between you and us will not be made until we accept your offer.
The payment card will be debited immediately after the order has been placed. Products are subject to availability. Therefore if we are unable to supply any products or if the customer subsequently cancels their order a refund will then be credited back to your payment card.
If you enter a correct email address during registration we will send you an order acknowledgement email and order update email(s). These are not order confirmation or order acceptance from us.
Please ensure when purchasing items that you are aware of the total purchase price, including delivery costs. This amount will be confirmed to you on the review your order page and on your acknowledgement email, any queries regarding pricing should be raised as soon as possible. You are responsible for checking prices at the time the order is placed as prices are subject to change without notice.
Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the products you have ordered are despatched to be delivered to the address you have given us. It does not take place until that stage, even though we may have debited your card or we have sent acknowledging emails. In the case an error occurs resulting in the products described on our website not being actually available for sale, your order will not be or have been accepted and a full refund for the unavailable products will be processed to the payment card used.
We reserve the right to refuse an order. Such refusal may arise from, but is not limited to, the following situations:
The item requested is out of stock
We are unable to authorise payment for the order
An error in the item information, including pricing or promotion details
Although our best is done to ensure all product information and prices are accurate, in cases where this information is not correct you will be informed as soon as possible and any changes or further action will be explained.
Prices are liable to change without notice, however product price changes will not affect orders which have already been placed and where an order dispatch email has been received. If the price of an item is reduced after an order is placed the difference will not be charged or refunded.
If home delivery is selected as delivery method during the checkout process, an additional delivery change will be added. By continuing with the checkout process after this selection the customer is agreeing to this addition change. Please view our delivery rates.
By registering as a customer you are confirming that you have read and fully understood the terms and conditions laid out.
Once registered customers can close an account and be removed from the database by completing the contact us form on our help section and we will cancel your account. Please allow up to 5 working days for accounts to be closed.
Payment can be made by one single method indicated on or website, we are unable to process an order using multiple payment methods. We are unable to accept gift vouchers bought online or in store as a method of payment for orders placed online.
By purchasing goods using a credit or debit card you are confirming that the card being used is yours and that you have no objections to us performing any authorisation checks which we deem necessary.
Payment will be taken once the customer has reviewed the order and accepted to process the order. Any payments taken online must be refunded online even if the items are returned to store.
All credit/debit card holders are subject to validation checks and authorisation by the card issuer and we may share your personal information with such third parties as are necessary to enable Us to do such checks. If the issuer of your payment card refuses to authorise payment to Us, we will not be liable for any delay or non-delivery.
We deliver to any UK address. Please allow up to 14 days from date of order for orders to arrive. In most cases a signature will be required on receipt of the delivery. We also offer international delivery; delivery rates will be higher and please allow longer for delivery. All delivery rates and expected delivery times can be viewed in our FAQ.
Once the order has been despatched you will receive an email confirmation stating this please allow the expected delivery time to pass before contacting us about none receipt of delivery, these expected delivery times can be viewed in our FAQ.
It is your responsibility to ensure the delivery address provided is ready and able to accept delivery of the product, in particular that there is space for any delivery vehicle to make the delivery.
We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems.
In the case of an order being returned to us due to failure to deliver, including if the customer has not collected from their local sorting office we might request that you pay an additional delivery cost to cover the cost of the re delivery of your order.
Under the Distance Selling Regulations you have the right to cancel your order within 7 days of purchase for a full refund. To cancel your order you must inform us within the stated timeframe you can do this via any of our contact methods, please include your order number in any correspondence to us.
If you cancel your order prior to despatch you will be entitled to a full refund including any delivery charge, however if your order contains personalised item(s) and if these have been processed you will not get a refund for these items. Please allow up to 5 working days from the date of notification to cancel for the refund to be processed.
If the order has already been despatched a refund will not be given until the order has arrived back at the store. You will not receive a refund for any delivery charges and if the order contains personalised item(s) you will not receive a refund unless the item(s) are deemed to have a manufacturing fault, we have the right to investigate the fault with our suppliers during which the refund will be delayed until any finding are confirmed. Please allow up to 5 working days from the date the store receives the items back for the refund to be processed.
Goods can be returned to us in a new and unused condition with any garment packaging and labels still attached and in a saleable condition within 28 days from date of order. Orders which contain personalised items cannot be returned unless there is a manufacturing fault, or where the personalisation has been spelt differently to what was entered by the customer and what appears on the order acknowledgement email. Socks cannot by returned unless they have not been worn and the packaging has not been opened, unless the socks have a manufacturing fault.
When a straight exchange of an item is required (e.g. change of colour or size) the customer must return the original item to the store with the completed returns form for the order which the item is from, this form can be found and printed in the “My Order” area of your online account. You may be contacted to pay an additional delivery charge to cover the cost of the re delivery of the item(s).
Any orders placed between 1st November and 10th December of any calendar year have until 10th January of the following calendar year in which to return an item to us in a new and unused condition with any garment packaging and labels still attached and in a saleable condition. Any orders after the 10th December will have to comply with the standard 28 days return policy.
Items can be returned and exchanged in person to the store, however if a refund is required this must be completed online and will be refunded to the payment card used for the online order. When returning items in person the order acknowledgement email must be presented as confirmation otherwise we have the right to refuse return or exchange of items.
We have the right to refuse to refund or exchange any item if the condition of the returned item is not of a saleable quality or if the item has been mishandled causing a fault to occur.
It is the responsibility of the customer to ensure the details supplied for personalised item are accurate any mistakes on the part of the customer will mean refunds will not be given. If a mistake is noticed by the customer you must contact the shop via telephone as soon as possible during store opening hours, all contact details can be found in our “Contact Us” section, unfortunately if the order has already been processed we will be unable to offer a refund and the customer will have to re order the incorrect item. If the member of staff processing the order identifies that an error may have occurred they will contact the customer for confirmation.
If a personalisation arrives incorrect and all details supplied by the customer are correct a replacement item will be processed and delivered free of change, stock levels permitting, as soon as possible. If the item is no longer available an alternative could be offer otherwise a full refund for the item and the cost of the personalisation will be processed, please allow 5 working days from the date the error was reported for the refund to be processed.
We reserve the right not to print anything deemed offensive. In this circumstance, we will refund the shirt printing charge back to your account. We will contact you to explain why we cannot print the desired name.
Certain items our website may be available as part of promotional offers such as multibuys or in sale. We reserve the right to modify, alter, discontinue or terminate such promotions at any time for any reason whatsoever without notice to end users.
Any items bought as part of an offer (e.g. 2 for £20) if only one of the items are returned you will only receive a refund based on the offer price, (e.g. one item returned, £10 refund given) regardless of the actual individual product price.
All Sale items are exempt from any additional discount, promotional or season ticket holder related.
As part of the registration process when creating an online account you have the option to opt out of receiving email marketing campaigns. If you do not tick this box you have agreed to allow us to send these emails to your registered email address.
You are able to unsubscribe from these emails at any time by clicking the unsubscribe link which can be found at the bottom of any marketing emails we send. You can also go to “My Account” on the online store and change the preferences there, you can also contact us via email to ask to be removed from the mailing list, please make sure you include your registered email address. Please allow up to 5 working days for your emails to be removed from the mailing list.
All measurements are approximate.
The reproduction of colours is as accurate as the photographic and production process will reasonably allow.
We may amend these terms from time to time at our discretion without notice to you. Any amends will be posted on this website and will supersede any terms and conditions previously published by us.
All matters concerning and incidental to any offer or agreement for the purchase and sale of products from our website shall be in English and construed and governed according to Scottish law and the Scottish courts shall have exclusive jurisdiction in all such matters.
Company name: The Kilmarnock Football Club Limited
Company number: SC006219.