All orders to be delivered within the United Kingdom are sent via Royal Mail Tracked 48. Delivery rates start from £5.00 for any order to be delivered within the United Kingdom. Please note that the final delivery cost can be calculated at the basket page before you proceed with your order. Final delivery cost is based on the total weight of your item.
We will always try to dispatch your item as quickly as possible and within a maximum of 2 Working Days. Once your order has been despatched from the store you will receive a despatch email confirming this, within this email it will contain a link to the Royal Mail Tracking service where this will show the status of your parcel. Your tracking number can also be found in your order details when logging into your account. If you have not received your order within 10 working days from despatch and Royal Mail Track and Trace is unable to provide a helpful status of the parcel please get in contact.
Delivery outside of the UK
All orders to be delivered outside of the United Kingdom are sent via Royal Mail Signed For with this service a signature is required upon receiving your parcel. Delivery rates start at £10.00 (Europe) and £12.00 (ROW) for parcels up to 250g, costs will increase base on weight and the total delivery charge can be seen and calculated in the cart and checkout process.
Please allow 2 working days for your order to be picked and despatched you should then receive your order within 10 working days for Europe orders and 15 working days for ROW orders from date of despatch. Once your order has been despatched from the store you will receive a despatch email confirming this, within this email it will contain a link to the Royal Mail Track and Trace service where this will show the status of your parcel. If you have not received your order within the outlined time scales above and Royal Mail Track and Trace is unable to provide a helpful status of the parcel please get in contact.
Pre Order Items
If your order contains items that are currently on Pre Order and items that are available your order will be held until the whole order can be despatched. If you wish to receive the items that are available as soon as the order is placed please place two orders to split the Pre Order Items and available items.
Click & Collect
Our Click and Collect service allows you to order online and pick up from the Club Store for Free. This service is perfect to avoid long matchday queues.
We aim to have your order ready within 1 working day on all orders placed before 3pm. To avoid disappointment, please do not attempt to collect your order until you have received confirmation that your order is ready.
Please bring your order confirmation when visiting the store to collect your item.
Please note that our Click and Collect terms are subject to change for items that are on 'Pre-Order' or for a Final. Details of these changes will be displayed within the product information.
Click & Collect orders MUST be collected within 7-days of your order being placed and settled. If you do not collect your order within 7-days from your original order date, we will automatically cancel the order and process a refund. PLEASE NOTE WE ARE UNABLE TO ISSUE REFUNDS FOR PERSONALISED PRODUCTS.