Refund & Returns
You may return an item for a refund within 30 days of receipt in a new and unused condition and in its original packaging.
Any items which have shirt printing or any other form of personalisation included in the product cannot be returned for a refund unless the item is faulty or delivered broken. If the item is deemed to be faulty you must contact us within 7 days of delivery to inform us of the fault and depending on the product, you will be instructed what to do next. A refund cannot be given if a player leaves the club or their squad number changes for any personalisation products you may have bought.
Refund for socks cannot be given unless they are returned in an unused and unopened packing.
We have the right to refuse to offer a refund if we feel that the product has been mistreated or used outside of its main purpose.
Returning an Item
To return an item via post please ensure all items to be returned are securely packaged and the right postage charge is paid. If the items are returned in a different condition than described we have the right to deny a refund, if the incorrect postage is paid and a charge is applied for us to receive the parcel this amount will be deducted from the refund amount.
Before returning your item(s) please log in to our account via the website and navigate to your order list and select the order which contains the item(s) to be retuned and select “Return Items”. This will display a form containing the items on your order, please complete this form by filling in all the required details. Once completed this will send an email to the store so they know they are expecting the items to be returned.
Please allow up to 5 working days for us to receive the returned items and inspect them, if we accept the returned items a refund will be processed directly to the payment card the original order was placed with.
If you wish you can return any items direct to the store during opening hours, if possible please try to avoid match days. Please be aware that although you have handed the items over in store we still have to process the order via our online portal to the original payment card and no refund can be given any other way in store. Unless the items are exchanged, in this case if the difference between the original returned item(s) and the exchanged item(s) means you are still entitled to a refund this amount will be processed online.